Terms & Conditons

1. Scope of Works
The Company agrees to provide plumbing, heating, gas, and/or air source heat pump installation, servicing, or repair works (“the Works”) as set out in the quotation, specification, or order confirmation. Any variations or additions requested after acceptance of the quotation may incur additional charges.

2. Quotations & Acceptance

• Quotations are provided free of charge and are valid for a limited period as stated.

• Acceptance of a quotation constitutes agreement to these Terms and Conditions.

• Where an order includes customised items, these may be non-refundable.

• The quotation covers only the Works described.

• If during the Works it becomes apparent that additional works are required (for example, unforeseen issues, changes requested by the Customer, or compliance with regulations), the Company will inform the Customer as soon as reasonably practicable.

• Additional works will be charged at a reasonable rate or agreed separately in writing before being carried out.

• The Company is not obliged to proceed with additional works until agreement on costs has been reached.
   

3. Dates & Access

• The Company will make reasonable efforts to carry out the Works on agreed dates, but cannot guarantee exact timescales due to circumstances beyond its control.

• The Customer must provide reasonable access to the property and ensure utilities (water, gas, electricity, etc.) are available.

• If access is restricted or delayed by the Customer, the Company may recover reasonable costs incurred.
   

4. Consents & Permissions

• The Customer is responsible for obtaining any necessary consents (e.g. planning permission, building regulations, landlord or mortgage provider consent).

• The Company accepts no liability for delays or losses where such permissions are not obtained.
   

5. Existing Installations

• Where new equipment is connected to an existing system, the Company accepts no responsibility for the performance or condition of existing pipework, radiators, controls, or appliances.

• Power flushing or conversion to sealed/high-pressure systems may expose weaknesses in existing installations. The Company will not be liable for leaks, failures, or subsequent repairs to existing components.

​6. Third-Party Electrical Works & Liability

• Where a third party carries out electrical works required for the installation or commissioning of a system, it is the responsibility of that electrical contractor to ensure that all wiring, connections, protection devices and controls are installed strictly in accordance with the manufacturer’s instructions and relevant regulations.

 

• If the system cannot be commissioned, or develops a fault, due to incorrect, incomplete or non-compliant electrical work carried out by a third party, the Company accepts no liability for associated delays, faults, damage or performance issues.

 

• Any costs to rectify non-compliant third-party electrical work are the responsibility of the electrical contractor and/or the Customer, the company. If the Company is required to attend the site to diagnose, correct or re-commission the system as a result of such electrical faults, all visits and remedial work will be chargeable.

 

• The Customer is advised that failure to follow the manufacturer’s electrical requirements may void the system warranty, for which the Company cannot be held responsible. 
   

7. Materials & Hazardous Substances

• The quotation excludes removal of hazardous materials (e.g. asbestos). If such materials are discovered, work will be suspended until the site is made safe at the Customer’s expense.
   

8. Warranty & Guarantees

• Manufacturer warranties apply to new appliances (e.g. boilers, cylinders, heat pumps) as specified. These require annual servicing by a qualified engineer. Failure to do so may void the warranty.

• The Company guarantees its workmanship for 12 months from completion. This does not cover pre-existing components or faults unrelated to the Works.

• The guarantee does not cover:

  • Damage due to misuse, neglect, or lack of maintenance.

  • Interference by third parties.

  • Fair wear and tear.
     

9. Customer Responsibilities

The Customer must:

• Provide safe and reasonable working conditions.

• Ensure flooring, furnishings, and decorations are suitably protected. The Company will take reasonable care but is not liable for minor cosmetic damage reasonably commensurate with installation works.

• Arrange adequate parking or permits where required.
   

10. Liability

• The Company is insured against loss or injury through negligence.

• Liability for loss or damage is limited to reasonably foreseeable losses directly caused by breach of contract or negligence.

• The Company shall not be liable for delays, costs, or losses caused by events outside its reasonable control (including extreme weather, utility failures, or third-party actions).

• Nothing in these Terms excludes the Customer’s statutory rights.
   

11. Payment Terms

• Payment is due upon receipt of invoice, unless otherwise agreed in writing (for example, specific business payment terms or agreed staged payments).

• Title to any goods or equipment supplied shall remain with the Company until payment has been received in full.

• Failure to make payment by the due date may result in the application of statutory interest and recovery charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

• The Company reserves the right to withhold certification and/or commissioning documentation (including, but not limited to, Gas Safe certification, MCS certification and guarantees) until payment is received in full.

• In the event of non-payment, the Company reserves the right to suspend works and/or pursue legal recovery of any outstanding sums, including reasonable costs incurred in the recovery of the debt.

​12. Commissioning Delays due to Third Parties
If the Company attends site to commission a system and commissioning cannot be completed because prerequisite works by others remain unfinished, the Company will charge for a return visit to complete commissioning. This includes, where required, costs for draining down, refilling and recommissioning the system, along with associated labour and call-out charges. The Company is not responsible for delays resulting from third-party works.
 
13. Defects & Callbacks

• Minor defects do not entitle the Customer to withhold more than a reasonable retention (max. 5% or £250).

• If a callback is requested and the issue is unrelated to the Company’s Works, a standard charge will apply.
   

14. Cooling-Off & Cancellation

• For domestic customers, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period from the date of contract acceptance (unless Works have begun with your consent).

• Cancellations after this period may incur reasonable costs for work already undertaken or materials ordered.
   

15. Subcontractors
The Company may employ approved subcontractors where necessary. All subcontractors are suitably qualified (e.g. Gas Safe, MCS, or equivalent).

16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.